Returns & exchanges
THE SHORT VERSION
You've got 30 days from delivery to return most items for a refund. Please contact us before sending anything back — we'll confirm the best way to handle it, since return addresses can vary item to item.
How to start a return
Head to our Contact page with your order number and a quick note on why it's not working out. We'll come back to you with next steps.
What can be returned
- Item must be unused, unworn, and in its original packaging.
- Request must be made within 30 days of the delivery date.
- Proof of purchase (order number or confirmation email) is required.
Hygiene Items
Masks and any other items that come into direct contact with the face or skin can't be returned once removed from their original packaging, for hygiene reasons — unless the item arrived faulty or damaged. This doesn't affect your right to a refund or replacement if something's actually wrong with it.
Faulty or Damaged items
If something arrives damaged or not as described, contact us with a photo and your order number as soon as possible. We'll arrange a replacement or full refund, including any return postage if we do need it back.
Who pays return postage
If you're returning something simply because you've changed your mind, return postage is at your own cost. If the item is faulty, damaged, or not what you ordered, we cover it.
Refund timing
Once your return is confirmed, refunds are processed within 5–10 business days, back to your original payment method.
Exchanges
We don't offer direct exchanges. If you'd like a different size, colour, or item, the simplest route is a refund followed by a new order - that way you're not waiting on a swap to go both ways.
QUICK FACTS
- RETURN WINDOW
30 days from delivery
- FIRST STEP
Contact us before returning
- REFUND TIME
5 - 10 business days
- RETURN POSTAGE
You pay, unless faulty
- EXCHANGES
Refund + reorder instead