Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with all original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at returns@yoinkstore.co.uk. If your return is accepted, we'll send you instructions on how and where to send your package. Please note that return shipping costs are the responsibility of the customer. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon receipt and contact us immediately at support@yoinkstore.co.uk if the item is defective, damaged, or if you receive the wrong item, so we can resolve the issue promptly.

Non-returnable items
For hygiene reasons, face masks and coverings that have been worn cannot be returned unless they are faulty or damaged upon arrival. We also cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get the item you want is to return your original item and once accepted, make a new purchase.

Refunds
We will notify you once we've received and inspected your return and confirm whether your refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank to process the refund. If more than 15 business days have passed since your refund was approved, please contact us at refunds@yoinkstore.co.uk.