Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unworn, and in its original packaging. You'll also need your receipt or proof of purchase (order number or confirmation email).

To start a return, contact us via our Contact page with your order number and a note on why it's not working out. Please contact us before sending anything back — we'll confirm the best way to handle it, since return addresses can vary item to item. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can resolve it promptly.

Non-returnable items
For hygiene reasons, masks and any other items that come into direct contact with the face or skin can't be returned once removed from their original packaging — unless the item arrived faulty or damaged. This doesn't affect your right to a refund or replacement if something's actually wrong with it. We also cannot accept returns on sale items or gift cards.

Who pays return postage
If you're returning something because you've changed your mind, return postage is at your own cost. If the item is faulty, damaged, or not what you ordered, we cover it.

Exchanges
We don't offer direct exchanges. If you'd like a different size, colour, or item, the simplest route is a refund followed by a new order — that way you're not waiting on a swap to go both ways.

Refunds
We will notify you once we've received and inspected your return and confirm whether your refund has been approved. If approved, you'll be refunded to your original payment method within 5–10 business days. Please allow additional time for your bank to process the refund.